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NethVoice

Robust

Reliability is a fundamental requirement of a powerful and complex system such as NethVoice. The following elements ensure maximum continuity of service levels;

  • High Availability (HA). Cluster 2 devices with zero-time ... predefined and certified configurations for leading VoIP Providers
  • MultiSite. Ability to work in master / slave mode or Joint with automatic recovery.
  • Geographic Failover. Distributed Infrastructure solution allows NethVoice servers to synchronize with each other using the HotSync function capable of ensuring guaranteed uptime in case of problems with the interconnections between locations or at locations.
  • Proactive Monitoring. Through the my.nethesis.it portal it is possible to monitor and manage the server, before a fault converts into service failure.

Security

Working in the network, cloud and distributed systems, the safety aspect is of primary importance. NethVoice, integrates a true firewall, complete and expandable with all UTM NethSecurity functions.

Among others we are:

  • Integrated VPN Server
  • Encrypted Protocols. WebRTC / WSS, SIP / TLS
  • Proactive Analysis attacks and intrusion attempts logging (Fail2ban, IDS / IPS)
  • Proactive Monitoring

Smart Communication

NethVoice can access and integrate with any database and show the user real-time information about the caller from simple personal data (centralized address books) to complex information (eg. Unpaid, talks, orders, purchases ...). NethVoice uses this information to route the call dynamically. This feature overcomes the traditional IVR where the caller has to choose who to talk to by pressing buttons.  The system, after recognizing the caller, can decide to route the call based on more or less complex rules.

Open

NethVoice is a new, opensource telephony solution which can integrate with the entire company IT system, offering advanced communications and collaboration services: data, voice and video.

The heart of the solution is OpenSource but has been enhanced by numerous modules and functions for ease of use to allow a strong integration with the data in the company while maintaining the open source characteristic to allow maximum flexibility to anyone wishing to develop their own integrations using the most common programming languages.

NethVoice is a single solution, adaptable to different business needs, the functionality of the traditional PBX (PBX) with the most innovative features of advanced telephone systems.

Simple

Creating and Configuring Users and Devices

NethVoice can scan your network and detect all IP telephone devices of the most popular brands (Cisco, Yealink, Snom, Sangoma, Akuvox, Grandstream ...). With a simple wizard then automatically configure itself and profiles both the phone and the user.

Scan & Play App

Simplifies autodiscovery and provisioning of distributed devices or with NethVoice in Cloud; With the app Scan & Play you set your phone in two simple steps:

  • Scan the barcode of the phone (though still packed)
  • Grant of extension and user

Configuration Wizard and Gateway Provider

NethVoice is able to configure the system offering the best of both digital and VOIP solutions allowing integration of traditional lines and VoIP Provider:

  • Autodiscovery and provisioning of gateways (Sangoma, Patton, Mediatrix ...).
  • Predefined and certified configurations for leading VoIP Provider.
  • Manual configuration of own VoIP Provider.

Visual DialPlan

Organize graphical call flow easily. In just a few clicks, drag & drop .... And your PBX is ready!

The Visual DialPlan is crucial to simplify and speed up the implementation of complex or simple systems. It offers a simple yet powerful management interface to control and maintain the system.

NethCTI

NethCTI is a cross-platform client that fully realizes the strong integration between user, operator and information system, displaying the information automatically collected from various corporate DB (financial statements, negotiations, purchasing, ticket ...) and presenting them on pop-ups based on user profile (administrative , Technical Sales…).

The many functions of collaboration and communication make it an indispensable tool for daily operations users.

Panel Attendance

It allows full visualization and real-time interaction with all extensions, queues, parking lots and exterior lines. With the simple use of a mouse you can then interact with the calls (based on the privileges received) calls, divert, transfer, park, records, intrude, listen.

Features

Managing phone calls

Mobile Extension, Forwarding, Voicemail, Registration.

A series of rapid access keys allows to interact with the phone calls in progress, activating and routing calls according to necessity.

Categories

Centralized, Personal, Shared, Speed ​​Dial and DB Corporate.

Each contact displayed on the screen, will make available a range of functions based on the data found: calls, send text messages, send faxes, visualization on maps

Mobile App

"Mobility" is now the watchword when it comes to unified communications.

Nethesis has developed modern and functional app leveraging the latest technologies such as WebRTC, always available to make CTI even on the move, on smartphones and tablets.

Integrated Communication

Call, Chat, SMS, E-Post

At any time the user has direct access to the many possibilities of communication, seeing in real time the status of their colleagues (free / busy, DND, chatting, out of the office ...)

Voicemail and Management Hours

All incoming numbers in NethVoice can be managed independently by different users (for personal DDI) or by the secretary (for the management of generic numbers). The module Out of Hours CTI allows you to set different behaviors from those preset to manage unplanned closures, bank holidays, or simply turn in a free voicemail.

Cameras and Videophones

You can view video streams from different sources, added through the NethVoice configuration module. For example videophones and IP cameras, which appear in the call notification pop-up the image of who is ringing the doorbell.

Softphone and Technology WebRTC

The CTI integrates a softphone with WebRTC technology; this innovative protocol allows to expand the operability improving mobility, offering the possibility of use in the cloud and simplifying the management company's telephone. WebRTC also supports video modes that will soon be enabled to integrate video calls.

Operator Panel

In situations with intense flow of incoming calls, you need a fast and dynamic sorting system, which should issue a clear and instant operator, caller information, and user state where the call is to be transferred. The Operator Panel meets this need with a careful ergonomic study, an all-in-one viewing and the use of dynamic techniques and intuitive for the transfer, such as "tap" and "drag and drop".

With regard to the telephone call the operator can use the integrated WebRTC VoIP phone or any external physical device.

Notes and Post-its

Very useful is the ability to take notes, private, shared or assigned to other colleagues (eg. You tried dude ... Call him as soon as you can ...) that will be displayed in the staff notice board. The booking option also will ensure that the notification of the call for everyone to see any post-it or who has a problem going on with the caller. Every action can also be notified by email / SMS (eg. When the user does not have the open CTI panel).

Voicemail Management

Each user has the option to customize their voicemail and manage their messages.

CallCenter Management

Fundamental management and customer care is the welcome they receive when they contact us by phone; The call center module NethVoice, suitable for both small businesses than to large call center, allows you to measure and evaluate real-time and historical context, the quality of the dispensed telephone service, giving important information for a proper allocation of resources.

The system consists of three components: realtime supervisor, telephone bar and statistical reports.

 

Supervisor Realtime

A dedicated tool for the call center administrator to monitor the status of queues and operators, the daily statistics and realtime monitor, as well as interact with the operator management (login / pause) or interfere in conversations for training or quality activities assurance.

It escaped no-call management

In telephone bar there are evidence of unpaid calls.

In this way, the operator may at any time verify the customers that have not been managed and contact them proactively.

Telephone bar

This is the operator interface central to the CallCenter from which you perform the daily activities of login / logout / pause, as well as view (if provided with appropriate permissions) realtime monitor queue: current calls, waiting and connected operators.

The telephone bar controls their own softphone integrated WebRTC or any other external physical voip phone.

Statistical Report

The reporting of a call center, but more specifically of all calls received with assessment of the quality of service provided, is a key element for all those companies who use the phone for work and delivery of services (technical, commercial, marketing, green numbers ...).

NethVoice offers performance monitoring through summary dashboards and analytics, constantly monitoring the effectiveness and quality of work of its employees (amount, duration, waiting, origin, time distribution, SLA, abandonment ...).

Reports

NethVoice has a rich reporting from the simple register of personal and business calls (Receipts / Revenue / Missed / SMS ...) to a detailed statistical analysis relating to telephone charges (dialed) and call centers (incoming calls).

Debits Report

Besides being able to export the call data for external analysis software (eg. Blue's) NethVoice has a rich system built-in analytical telephone costs, with dashboards, reports, and operator graphics, contract, user, cost center, geographical distribution.

 

NethHotel

NethHotel is the component of NethVoice for use of the PBX in a hotel or accommodation. In these specific areas, the features offered by NethHotel are: CheckIN / OUT / cleaning, charges, extra management, alarm clocks and alarms.

NethHotel can work in two modes:

  • in existing management Integrated, through FIAS protocol.
  • Leveraging its simple and intuitive web interface, also controllable by entering codes by phone or function keys.

CDR Report

Traditional basic functions and capabilities of the open system

Among the peculiarities of NethVoice, stands one of the most important and useful aspects of an IPPBX: the Call Detail Report (CDR). NethVoice have a report of the most granular and detailed category and allows you to search in all areas:

  • Call filterable by date, time, caller, called, source, time, account, background, successful ...
  • Voicemail
  • Inbound Routes
  • Call groups
  • Code
  • Voice mailboxes
  • IVR
  • For caller
  • Hourly Distribution
  • Geographical Distribution
  • Load Charts
  • Charts times
  • Charts for incoming routes
  • Charts for the area
  • Charts for average life